Good customer service is getting hard to find so it's nice when you get what you want with a friendly smile and no surprises. Amanda and the team at Bill Buckle did a great job of keeping me informed and also managed to fix an unscheduled problem on the same day. Well done. Cheers Michael
What separated Bill Buckle from other dealers was definitely the service we got. The sales team are super helpful and helped us by educating us on the car's specs and performance". Josh & Jess Clark 2016
Josh & Jess Clark
One of the most positive experiences I've had with servicing the car was with Bill Buckle and the Toyota Land Cruiser. I had very efficient service. The dropped the car down, then dropped me back to work. And it had a set price.
Dr John Carmody
So far, I'm very impressed, . . .and I'm not usually easy to please. I've had my Jag XF for 5 years. For the first 3 years I had it serviced at another dealer and found their customer handling to be very poor and I always felt that unnecessary servicing was being pushed onto me.
After Bill Buckle obtained a Jaguar agency, I started using them. So far, they've been helpful, charming, smart, punctual and reasonably priced. I would recommend them to anyone who owns a Jag or may be planning to.
Steve, you are a legend. We were recommended Steve from Bill Buckle Toyota and don't regret it for a minute. We were treated like gold and got a great deal. We travelled from Parramatta to Brookvale for honest, trustworthy, no bull sales.....Thanks Steve.
I found Adam to be extremely genuine and friendly. He is very informative. Being my local dealer, Bill Buckle is just around the corner from me. I want to support Bill Buckle as my local dealer.
This is my first time buying a new car. The whole experience was easy and relaxing, I felt comfortable as soon as I stepped foot in to Bill Buckle. I would definitely come back
Chris and the team were great. Chris went through everything in detail before the service then explained what was completed. Courtesy bus service is excellent. Even though Warringah Road was a shocker the driver knew all the short cuts. Even a pick up shuttle service in the afternoon which was very convenient. Thanks again. Would highly recommend.
Just a note to say thank you for taking me to and from the centre of Mona Vale today so that I was able to avoid the severe weather. As usual our car was serviced to the normal high standards of Bill Buckle/Suburu but your personal attention made the occasion extra special.
Bill Buckles been fantastic. They're so fantastic we've purchased 5 cars from them over the last 6-7 years or so. We've been servicing our cars at Mona Vale for several years. We highly recommend Bill Buckle.
My experience here at Northern Beaches Jaguar Land Rover has been excellent. I'm very happy to recommend Northern Beaches Jaguar Land Rover to any of my friends considering buying a Jaguar or Land Rover.
All my fixed services on my Corolla with Bill Buckle have always been conducted with attention to detail, punctual timing, and an in depth explanation of any queries i've had during the process.
The opportunity to utilize their express 1.5-2 hr service is extremely handy in my circumstance, and i have had excellent customer service from both Ben and Brad in the 3 times i've had the Corolla serviced ! Keep up the great work guys !!
Dear Andrew and Ross,
As you can see below I am in the customer service business as well and appreciate how important feedback on customer experience is.
I would like to take the opportunity to provide feedback on Sebastian Deak – the absolute reason why our mild interest in a Subaru for my wife turned into two purchases worth over 100K in total.
Sebastian was welcoming, knowledgeable and didn’t make us feel pressured. When I provided feedback on how we wished to be treated as potential customers he immediately adjusted his energy to the perfect level for us to assess and decide whether we were really keen on the two vehicles.
Just as importantly, on delivery Sebastian could not have been more diligent and patient as he showed us through the features of both vehicles on the Friday night.
Great employees deliver great outcomes and I wanted to share my experience of Sebastian with you both.
Head of Sydney International Terminal
We like to support the local businesses wherever we can. All the people here and really quite helpful and generous with their time. Good people and good cars to be had.
From one happy customer (twice over)!
"Move over grandma & pa, time for “gen's x & y” to take the wheel!"
This might sound like the latest marketing campaign, but it isn’t.
How good is it in the world of “virtual everything” to discover a brand backed by good old fashioned customer service that not only delivers but exceeds your expectations at every turn….?
Makes for a rare recipe of repeat business i hear you say?
Well that’s exactly what we found while window shopping sydney lately comparing the possibilities for replacement vehicles at what is renowned as the busiest time of year for car sales. Within days we couldn’t help but go "back for 2nds" thanks to the likes of peter ross & the team at northern beaches jaguar & land rover.
The simple truth is that much like the latest addition to jaguar’s exclusive x range of luxury vehicles, jaguar’s newest sales executive, peter ross hit the deck running just as surprised as we on his first day, assisting us with our purchases of not 1 but 2 of these sleek xe machines.
We’ve hardly had a moment since driving out of the yard enjoying our new driving lifestyle to make this recommendation to do yourself a favour and have a chat to peter who made our experience a real pleasure compared to the usual tedium that accompanies such a purchase, let alone 2!
From the test drive to the finance, from the trade into the paperwork, peter and the team literally went that extra mile to accommodate our busy schedules even by bringing the demo to us for the test drive!
Backed by a quality & excellence out performing the opposition in every aspect, peter ross is a real asset to northern beaches jaguar & land rover and together they have delivered us something real to rave about!
Back home gens x & y are very glad we took a second look.
Any excuse to drive now! "Move over kids, my turn!"